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An indispensable advisor who knows how to fix a leak
Design Chemistry
Designed Chemistry in Göta, Sweden, produces catalysts for the plastics industry and has developed processes to make them more effective and energy efficient. However, none of the company’s experts hail from the valve industry, which is why Fagerberg has been a great help during the growth phase and when problems have arisen.
After over ten years of steady growth, with the addition of new systems, Malena Stark of Designed Chemistry knows how vital a trusted partner is when it comes to valves. Together with her colleagues, she offers catalysts that improve the processes in the plastics industry. It’s just as crucial that the processes at home have the correct flow.
That Fagerberg is a well-liked partner when talking about the choice of valves and documentation is clear. At the same time, it’s Fagerberg’s ability to be there when the need is critical that Malena Stark holds the highest.
“We had a minor leak in the fall of 2023, and back then, Fagerberg’s expertise and response were invaluable,” she says, explaining how quick and smooth the help was when needed.
“The same day we discovered the leak, we met. Fagerberg traveled here, assessed the problem, and shortly returned with a smooth solution that minimized the risk of future leakages.”
She emphasizes that Fagerberg always asks the right questions, clearly cares about getting Designed Chemistry’s operators up to speed, and offers advice on handling. To Malena Stark, that type of counseling and Fagerberg's delivery of solutions rather than products are essential qualities.
“We’re not from the valve business, so talking to someone who understands how different valves handle aggressive media is crucial for us to feel safe. Our feeling is that Fagerberg understands what we mean when we explain our challenges and know just what valves fit different procedures,” she says before concluding:
“Whatever happens, we know that Fagerberg will act directly. Quick assessments of a problem and then solving it is something they are great at.”
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